Welcome to our Frequently Asked Questions “FAQ” !
Here we have compiled the most frequently asked questions from our customers about our products, delivery, and after-sales service.
Products & Use
Q: Are your products compatible with European doors/equipment?
A: Yes, all our products are selected to be compatible with European standards (door cylinders, electrical outlets, CE standards). Each product sheet clearly indicates the dimensions and compatibilities.
Q: How do I know if a smart lock is compatible with my lock?
A: Each product page lists the compatible lock models (European, Swiss, etc.). If in doubt, you can send us a photo of your lock via the support portal.
Q: Is installation complicated?
A: No. Most of our products (e.g., connected locks, sensors, solar gadgets) are designed to be installed in a few minutes, without any special tools. We provide detailed guides and video tutorials.
Q: Do the products come with a warranty?
A: Yes. All our products come with a 2-year legal warranty in Europe. Some manufacturers offer an extended warranty (indicated on the product page).
Orders & Delivery
Q: When will my order be shipped?
A: Orders are generally prepared and shipped within 72 business hours after payment confirmation (excluding weekends and public holidays).
Once shipped, you will receive a confirmation email with your tracking number.
Q: What are the delivery costs?
A: We offer free delivery according to a minimum order amount and customer location.
Q: What if the product I received is damaged or not as described?
A: If a product is defective or not compliant, please contact our customer service team within 48 hours of delivery. Please include a photo to help us process your request faster. After verification, we will offer an exchange or a refund.
Q: Can I track my package?
A: Yes. Once your order has been shipped, you will receive an email with a tracking number. You can track your package in real time.
Q: What are the delivery terms?
R: In order to ensure a high-quality delivery time, Planitpower offers a range of customized delivery services: to your home, or a pick-up point of the shipping company.
Q: What are the delivery options?
A: To guarantee fast and reliable service, PlanItPower offers several delivery methods:
• home delivery;
• delivery to a parcel pick-up point of your choice;
Each order is carefully prepared to protect your products and ensure optimal delivery times.
Q: How long does a refund take after a return?
A: Once the product has been returned and inspected, the refund will be issued within a maximum of 30 days, using the same payment method as the original purchase.
Payment & Security
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and other secure payment solutions depending on your country (Bancontact, iDEAL, etc.).
Q: Is my payment secure?
A: Yes, absolutely. Online payments on PlanItPower are processed through a secure payment platform.
Your banking details are encrypted using the SSL/TLS protocol, ensuring that no third party can access them.
We are committed to providing a secure and transparent shopping experience.
Q: Are the prices shown inclusive or exclusive of VAT?
A: The prices listed in the catalog are in euros and Belgian taxes included. Final taxes valid over the customer country are calculated at checkout.
Returns & After-Sales Service
Q: Can I return a product if I am not satisfied?
A: Yes. You have 14 days after receipt to return a product. No justification is required and no penalty applies, except for return shipping costs. Products must be returned in their original condition, unused, and in their original packaging.
Q: How do I make a return?
A: Contact us via the Contact page with your order number. We will guide you through the process.
Q: When will I be refunded?
A: Refunds are processed within 7 to 10 business days after receipt and verification of the returned product.
Commitment & Sustainability
Q: Are your products environmentally friendly?
A: We select products that promote energy savings, sustainable home automation, and clean technologies. Our goal is to offer concrete solutions to reduce your daily energy consumption.
Q: Where are your products manufactured?
A: Our products come from European and international manufacturers specializing in sustainable technologies and connected homes. All comply with CE standards.
Q: Can’t find the answer to your question?
A: Contact us directly via our [contact form] or by email: info@planitpower.com.
Q: How can I contact PlanItPower customer support?
A: Our team of experts is available Monday to Saturday to answer all your questions:
📧 support@planitpower.com
💬 Or via our support portal page.
We do our best to reply within 48 business hours.