FAQ

Welcome to our Frequently Asked Questions FAQ!
Here we have compiled the most frequently asked questions from our customers about our products, delivery, and after-sales service.

Products & Use

Q: Are your products compatible with European doors/equipment?
A: Yes, all our products are selected to be compatible with European standards (door cylinders, electrical outlets, CE standards). Each product sheet clearly indicates the dimensions and compatibilities.

Q: How do I know if a smart lock is compatible with my lock?
A: Each product page lists the compatible lock models (European, Swiss, etc.). If in doubt, you can send us a photo of your lock via the Contact page.

Q: Is installation complicated?
A: No. Most of our products (e.g., connected locks, sensors, solar gadgets) are designed to be installed in a few minutes, without any special tools. We provide detailed guides and video tutorials.

Q: Do the products come with a warranty?
A: Yes. All our products come with a 2-year legal warranty in Europe. Some manufacturers offer an extended warranty (indicated on the product page).

Orders & Delivery

Q: What are the delivery times?
A: Standard delivery usually takes 5 to 10 business days for Europe. Some items may have a slightly longer delivery time (mentioned before order confirmation)

Q: What are the delivery costs?
A: We offer free delivery on orders over $xx. For smaller orders, delivery costs vary between $xx and $xx, depending on the destination country.

Q: Can I track my package?
A: Yes. Once your order has been shipped, you will receive an email with a tracking number. You can track your package in real time.

Q: What are the delivery terms?

In order to ensure a high-quality delivery time, Planitpower offers a range of customized delivery services: to your home, your workplace, or a pick-up point of your choice.

Payment & Security

Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and other secure payment solutions depending on your country (Bancontact, iDEAL, etc.).

Q: Is my payment secure?
A: Yes, we use SSL encryption and only work with certified payment partners. Your data remains confidential and protected.

Q: Are the prices shown inclusive or exclusive of VAT?

The prices listed in the catalog are in euros taxes excluded. taxes are calculated at checkout.

Returns & After-Sales Service
Q: Can I return a product if I am not satisfied?
A: Yes. You have 14 days after receipt to return a product (unused and in its original packaging).

Q: How do I make a return?
A: Contact us via the Contact page with your order number. We will guide you through the process.

Q: When will I be refunded?
A: Refunds are processed within 7 to 10 business days after receipt and verification of the returned product.

Commitment & Sustainability

Q: Are your products environmentally friendly?
A: We select products that promote energy savings, sustainable home automation, and clean technologies. Our goal is to offer concrete solutions to reduce your daily energy consumption.

Q: Where are your products manufactured?
A: Our products come from European and international manufacturers specializing in sustainable technologies and connected homes. All comply with CE standards.

Q: Can’t find the answer to your question?
A: Contact us directly via our [contact form] or by email: info@planitpower.com.