À PlanItPower, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.
1. Right of Withdrawal (EU Consumers)
As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order.
- You must notify us within 14 days of delivery via email at support@planitpower.com.
- The product must be unused, in its original packaging, and in resaleable condition.
- Certain products (e.g., customized products) are not eligible for return.
2. Returns Procedure
- Contact us at support@planitpower.com with your order number and reason for return.
- We will provide you with the return instructions and address (depending on the supplier/warehouse).
- You must send the product back within 14 days after notifying us.
- Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days, using the same payment method as your original order.
- Shipping costs (if any) are non-refundable, unless the product was faulty or incorrectly delivered.
4. Damaged or Defective Products
If you received a damaged, defective, or incorrect item:
- Contact us immediately (within 7 days of delivery) with photos of the product and packaging.
- We will arrange a replacement or full refund at no extra cost.
5. Late or Missing Refunds
- If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
- If the issue persists, contact us at support@planitpower.com.
6. Contact Us
For any questions about returns and refunds, please contact:
📧 support@planitpower.com