{"id":3366,"date":"2025-10-27T22:11:32","date_gmt":"2025-10-27T22:11:32","guid":{"rendered":"https:\/\/planitpower.com\/?page_id=3366"},"modified":"2025-12-21T22:53:05","modified_gmt":"2025-12-21T22:53:05","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/planitpower.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<p>\u00c0&nbsp;<strong>PlanItPower<\/strong>, Votre satisfaction est notre priorit\u00e9. Si votre achat ne vous donne pas enti\u00e8re satisfaction, vous pouvez demander un retour ou un remboursement selon les conditions ci-dessous.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Droit de r\u00e9tractation (consommateurs de l&#039;UE)<\/h2>\n\n\n\n<p>En tant que client de l&#039;UE, vous avez le droit de vous r\u00e9tracter de votre achat dans un d\u00e9lai de [d\u00e9lai manquant].&nbsp;<strong>14 jours<\/strong>&nbsp;de la r\u00e9ception de votre commande.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous devez nous en informer dans les 14 jours suivant la livraison par courriel \u00e0\u00a0<strong><a>support@planitpower.com<\/a><\/strong>.<\/li>\n\n\n\n<li>Le produit doit \u00eatre&nbsp;<strong>non utilis\u00e9, dans son emballage d&#039;origine et en \u00e9tat de revente<\/strong>.<\/li>\n\n\n\n<li>Certains produits (par exemple, les produits personnalis\u00e9s) ne sont pas admissibles au retour.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Proc\u00e9dure de retour<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez-nous \u00e0\u00a0<strong><a>support@planitpower.com<\/a><\/strong>\u00a0avec votre num\u00e9ro de commande et le motif du retour.<\/li>\n\n\n\n<li>Nous vous fournirons le&nbsp;<strong>Instructions et adresse de retour<\/strong>&nbsp;(selon le fournisseur\/l&#039;entrep\u00f4t).<\/li>\n\n\n\n<li>Vous devez renvoyer le produit dans les d\u00e9lais impartis.&nbsp;<strong>14 jours<\/strong>&nbsp;apr\u00e8s nous en avoir inform\u00e9s.<\/li>\n\n\n\n<li>Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux ou non conforme.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">3. Remboursements<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous informerons de l&#039;approbation ou du refus de votre remboursement.<\/li>\n\n\n\n<li>Les remboursements approuv\u00e9s seront trait\u00e9s dans un d\u00e9lai d\u00e9termin\u00e9.&nbsp;<strong>5 \u00e0 10 jours ouvrables<\/strong>, en utilisant le m\u00eame mode de paiement que votre commande initiale.<\/li>\n\n\n\n<li>Les frais d&#039;exp\u00e9dition (le cas \u00e9ch\u00e9ant) sont&nbsp;<strong>non remboursable<\/strong>, sauf si le produit \u00e9tait d\u00e9fectueux ou a \u00e9t\u00e9 livr\u00e9 incorrectement.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Produits endommag\u00e9s ou d\u00e9fectueux<\/h2>\n\n\n\n<p>Si vous avez re\u00e7u un article endommag\u00e9, d\u00e9fectueux ou incorrect\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contactez-nous imm\u00e9diatement (dans&nbsp;<strong>Livraison en 7 jours<\/strong>) avec des photos du produit et de son emballage.<\/li>\n\n\n\n<li>Nous proc\u00e9derons \u00e0 un remplacement ou \u00e0 un remboursement int\u00e9gral sans frais suppl\u00e9mentaires.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Remboursements tardifs ou manquants<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si vous n&#039;avez pas re\u00e7u de remboursement apr\u00e8s 10 jours ouvrables, veuillez vous renseigner aupr\u00e8s de votre banque ou de votre prestataire de paiement.<\/li>\n\n\n\n<li>Si le probl\u00e8me persiste, contactez-nous \u00e0\u00a0<strong><a>support@planitpower.com<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Contactez-nous<\/h2>\n\n\n\n<p>Pour toute question concernant les retours et les remboursements, veuillez contacter\u00a0:<br>\ud83d\udce7\u00a0<strong><a>support@planitpower.com<\/a><\/strong> <\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>At&nbsp;PlanItPower, your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below. 1. Right of Withdrawal (EU Consumers) As an EU customer, you have the right to withdraw from your purchase within&nbsp;14 days&nbsp;of receiving your order. 2. Returns Procedure 3. Refunds [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-3366","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund policy - Planitpower<\/title>\n<meta name=\"description\" content=\"Read our refund policy to understand eligibility, timelines, and conditions for returns and refunds. 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Please read our Shipping Policy for details on processing, delivery times, and costs. 1. Order Processing Orders are processed within\u00a01\u20133 business days\u00a0after payment confirmation. Once your order has been shipped, you will receive a confirmation email with\u2026","rel":"","context":"Article similaire","block_context":{"text":"Article similaire","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3407,"url":"https:\/\/planitpower.com\/fr\/faq\/","url_meta":{"origin":3366,"position":2},"title":"FAQ","author":"Editorial Team","date":"27\/10\/2025","format":false,"excerpt":"Bienvenue dans notre Foire aux questions (FAQ)\u00a0! Vous trouverez ici les questions les plus fr\u00e9quemment pos\u00e9es par nos clients concernant nos produits, la livraison et le service apr\u00e8s-vente. Produits et utilisation\u00a0: Q\u00a0: Vos produits sont-ils compatibles avec les portes et \u00e9quipements europ\u00e9ens\u00a0? 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