Welcome to our Frequently Asked Questions “FAQ” !
Here we have compiled the most frequently asked questions from our customers about our products, delivery, and after-sales service.<\/p>\n\n\n\n
Q: Are your products compatible with European doors\/equipment?
A: Yes, all our products are selected to be compatible with European standards (door cylinders, electrical outlets, CE standards). Each product sheet clearly indicates the dimensions and compatibilities.<\/p>\n\n\n\n
Q: How do I know if a smart lock is compatible with my lock?
A: Each product page lists the compatible lock models (European, Swiss, etc.). If in doubt, you can send us a photo of your lock via the support portal.<\/p>\n\n\n\n
Q: Is installation complicated?
A: No. Most of our products (e.g., connected locks, sensors, solar gadgets) are designed to be installed in a few minutes, without any special tools. We provide detailed guides and video tutorials.<\/p>\n\n\n\n
Q: Do the products come with a warranty?
A: Yes. All our products come with a 2-year legal warranty in Europe. Some manufacturers offer an extended warranty (indicated on the product page).<\/p>\n\n\n\n
Q: When will my order be shipped? Q: What are the delivery costs? Q: What if the product I received is damaged or not as described? Q: Can I track my package? Q: What are the delivery terms? Q: What are the delivery options? Q: How long does a refund take after a return? Q: What payment methods do you accept? Q: Is my payment secure? Q: Are the prices shown inclusive or exclusive of VAT? Q: Can I return a product if I am not satisfied? Q: How do I make a return? Q: When will I be refunded? Q: Are your products environmentally friendly? Q: Where are your products manufactured? Q: Can’t find the answer to your question? Q: \u00a0How can I contact PlanItPower customer support?<\/strong> Welcome to our Frequently Asked Questions “FAQ” !Here we have compiled the most frequently asked questions from our customers about our products, delivery, and after-sales service. Products & Use Q: Are your products compatible with European doors\/equipment?A: Yes, all our products are selected to be compatible with European standards (door cylinders, electrical outlets, CE standards). […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3407","page","type-page","status-publish"],"yoast_head":"\n
A: Orders are generally prepared and shipped within 72 business hours<\/strong> after payment confirmation (excluding weekends and public holidays).
Once shipped, you will receive a confirmation email with your tracking number.<\/p>\n\n\n\n
A: We offer free delivery according to a minimum order amount and customer location. <\/p>\n\n\n\n
A: If a product is defective or not compliant, please contact our customer service team within 48 hours<\/strong> of delivery. Please include a photo to help us process your request faster. After verification, we will offer an exchange or a refund.<\/p>\n\n\n\n
A: Yes. Once your order has been shipped, you will receive an email with a tracking number. You can track your package in real time.<\/p>\n\n\n\n
R: In order to ensure a high-quality delivery time, Planitpower offers a range of customized delivery services: to your home, or a pick-up point of the shipping company.<\/p>\n\n\n\n
A: To guarantee fast and reliable service, PlanItPower offers several delivery methods:
\u2022 home delivery;
\u2022 delivery to a parcel pick-up point of your choice;
Each order is carefully prepared to protect your products and ensure optimal delivery times.<\/p>\n\n\n\n
A: Once the product has been returned and inspected, the refund will be issued within a maximum of 30 days<\/strong>, using the same payment method as the original purchase.<\/p>\n\n\n\nPayment & Security<\/h2>\n\n\n\n
A: We accept credit cards (Visa, Mastercard), PayPal, and other secure payment solutions depending on your country (Bancontact, iDEAL, etc.).<\/p>\n\n\n\n
A: Yes, absolutely. Online payments on PlanItPower are processed through a secure payment platform.
Your banking details are encrypted using the SSL\/TLS<\/strong> protocol, ensuring that no third party can access them.
We are committed to providing a secure and transparent shopping experience.<\/p>\n\n\n\n
A: The prices listed in the catalog are in euros and Belgian taxes included. Final taxes valid over the customer country are calculated at checkout.<\/p>\n\n\n\nReturns & After-Sales Service<\/h2>\n\n\n\n
A: Yes. You have 14 days after receipt to return a product. No justification is required and no penalty applies, except for return shipping costs. Products must be returned in their original condition, unused, and in their original packaging.<\/p>\n\n\n\n
A: Contact us via the Contact page with your order number. We will guide you through the process.<\/p>\n\n\n\n
A: Refunds are processed within 7 to 10 business days after receipt and verification of the returned product.<\/p>\n\n\n\nCommitment & Sustainability<\/h2>\n\n\n\n
A: We select products that promote energy savings, sustainable home automation, and clean technologies. Our goal is to offer concrete solutions to reduce your daily energy consumption.<\/p>\n\n\n\n
A: Our products come from European and international manufacturers specializing in sustainable technologies and connected homes. All comply with CE standards.<\/p>\n\n\n\n
A: Contact us directly via our [contact form] or by email: info@planitpower.com.<\/p>\n\n\n\n
A: Our team of experts is available Monday to Saturday to answer all your questions:
\ud83d\udce7 support@planitpower.com
\ud83d\udcac Or via our support portal page.
We do our best to reply within 48 business hours<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"