Article 1 – Scope of Application
These general terms and conditions of sale (hereinafter “GTC”) are entered into between Sami Ben Slimane (National Register Number: 860625-53776), founder of a sole proprietorship registered with the Belgian Crossroads Bank for Enterprises under number (XXX), operating under the trade name Planitpower, and any natural or legal person purchasing products through the Planitpower website, hereinafter referred to as “the buyer”.
Any order placed on the Planitpower website implies full and unconditional acceptance of these GTC. Planitpower reserves the right to amend them at any time. The applicable GTC are those in force on the date of the order and attached to the order confirmation email.
Article 2 – Contact Details
Planitpower ensures transparency regarding the rights and obligations of each party throughout the purchasing process. For any questions regarding these GTC, the buyer may contact Planitpower at:
Planitpower
VAT: BE-0563.313.xxx
Website: www.planitpower.be
Email: support@planitpower.be
Address: Dorpsstraat, 29, 2845 Niel
Phone: +32 (0)489 33 53 72
Article 3 – Conflicting Clauses
These GTC exclusively govern the contractual relationship between Planitpower and the buyer, excluding any other general or specific conditions of the buyer.
Any deviation from these GTC shall only be valid if expressly agreed to in writing by Planitpower. Failure by Planitpower to enforce any provision shall not constitute a waiver of its rights.
Article 4 – Intellectual Property Rights
Planitpower holds all intellectual property rights relating to the e-commerce service accessible via www.planitpower.com and its URL variations. The website is hosted by Hostinger.
All website elements remain the exclusive property of Planitpower, its suppliers or partners. Any reproduction or use without prior written consent is strictly prohibited, except for private use.
Article 5 – Product and Service Characteristics
Planitpower sells products online from recognized brands, primarily aimed at reducing energy costs and promoting home automation solutions.
Product descriptions are provided on the website. Images are for illustrative purposes only and may slightly differ from the delivered products.
Article 6 – Pricing
Order validation entails an obligation to pay.
Prices are displayed in euros, including all applicable taxes and environmental contributions.
The final price, including delivery costs if applicable, is indicated before order confirmation. Products remain the property of Planitpower until full payment is received.
Planitpower reserves the right to change prices at any time. In case of product unavailability, an equivalent product may be offered or a refund issued within 30 days.
Article 7 – Ordering Procedures
The products offered by Planitpower are valid as long as they are displayed on the website, excluding specifically identified promotional operations. Delivery times are indicated on the website and on each product page.
To place an order, the buyer must create an online account by completing the registration form with the required personal information. By validating the order, the buyer acknowledges having read and accepted these GTC, providing accurate delivery and billing details, being the legitimate holder of the payment method used, and having sufficient funds.
The recorded data and the order confirmation constitute proof of the transaction and acceptance of these GTC.
Upon receipt of the order, Planitpower will send the buyer, as soon as possible, an email confirming the registration of the order.
Article 8 – Payment Terms
The buyer may pay for the order using the payment methods indicated on the website, by email, or by phone, including Visa, MasterCard, or any other bank card accepted by the proposed payment system.
Online payments are processed through a secure payment platform ensuring a high level of security and fraud protection. The buyer’s banking data are encrypted via SSL protocol and are never transmitted in plain text.
Payment by bank transfer is also possible, in accordance with the instructions provided by Planitpower. The order will only be validated after confirmation of receipt of the funds.
A paper invoice including VAT may be sent to the buyer upon simple request.
Article 9 – Liability in Electronic Fund Transfers
The security and proper execution of electronic fund transfers are the sole responsibility of the relevant financial institutions. Planitpower cannot be held liable for any damage resulting from errors, omissions, malfunctions, breakdowns, or fraudulent acts not directly attributable to it.
Article 10 – Right to Cancel or Suspend an Order
Planitpower reserves the right to cancel or suspend any order and/or delivery, particularly in cases of payment authorization refusal, technical or commercial difficulties beyond its control, existing or ongoing disputes, or suspected fraud.
Planitpower may, under any circumstances, require advance payment, immediate payment, or a payment guarantee.
In the event of late or partial non-payment, the buyer shall be liable for late payment interest at a rate of 12% per year, as well as all judicial and extrajudicial costs incurred.
Any amounts received by Planitpower shall be allocated first to existing claims, even if they do not relate to goods delivered or to be delivered.
Article 11 – Delivery Terms
Deliveries are made to the address provided by the buyer at the time of ordering. Several delivery methods are available, including home delivery, delivery to another specified address, or collection points. Certain specific addresses (military addresses, poste restante, etc.) are not serviced.
Risks are transferred to the buyer upon dispatch of the products from Planitpower’s premises, unless otherwise agreed in writing or in the event of exercising the right of withdrawal.
Delivery conditions, costs, and timeframes vary depending on the products and the chosen delivery method. Any additional charges are clearly indicated before order confirmation.
Article 12 – Buyer’s Absence at Delivery
If the buyer is absent at the time of delivery, a delivery notice will be left by the carrier. Planitpower cannot be held responsible for delays caused by the buyer’s unavailability after several delivery attempts.
Article 13 – Liability During Delivery
In the event of delivery delays, the buyer will be informed by email and a new delivery date will be proposed.
Planitpower declines all liability for delays, losses, or strikes attributable to carriers. The buyer is required to check the condition of the package upon receipt and to make any reservations in the presence of the delivery person. Failing this, apparent defects will be deemed accepted.
Any claim relating to transport must be addressed to the carrier within three days following delivery, with simultaneous notification to Planitpower.
From the moment of delivery, Planitpower assumes only the responsibilities provided for in these GTC.
Article 14 – Force Majeure – Delivery
Events considered as force majeure include, in addition to those recognized by case law, any event beyond Planitpower’s control preventing the normal execution of delivery, including wars, natural disasters, adverse weather conditions, strikes, network failures, and legal or governmental restrictions.
Article 15 – Installation Service
In principle, installation of the equipment is the responsibility of the buyer. However, Planitpower may offer an installation service for certain products, upon the buyer’s express request at the time of ordering. The terms and pricing are agreed upon jointly and specified on the invoice.
Article 16 – Right of Withdrawal
The buyer, being a non-professional natural person, has a period of 14 calendar days from receipt of the product to exercise the right of withdrawal, without justification or penalty, excluding return costs.
The withdrawal must be notified by registered letter with acknowledgment of receipt, indicating the order number and bank details for reimbursement.
The product must be returned complete, unused, in perfect condition, and in its original packaging. Planitpower reserves the right to refuse any partial or full refund in case of non-compliance.
The right of withdrawal does not apply to customized products or products made according to the buyer’s specifications.
Article 17 – Refund
Refunds are made by bank transfer within a maximum of 14 business days following receipt of the returned product.
Payments made via Planitpower Gift Vouchers are refunded exclusively in the same form.
Any benefit associated with the purchase of the refunded product is cancelled.
Article 18 – Standard Withdrawal Form
I / We () hereby notify () my / our () withdrawal from the contract relating to the sale of the goods () indicated below:
Description of the product(s):
Ordered from: Planitpower, Dorpsstraat 29, 2845 Niel, Belgium – VAT BE-xxx
Order number:
Ordered on () / received on ():
Name and surname of the buyer(s):
Address of the buyer(s):
Bank account number (IBAN format) of the buyer(s):
Date:
Signature of the buyer(s):
(*) Please delete as appropriate.
Article 19 – Legal Warranty
All products benefit from the legal warranty. This warranty does not cover damage resulting from misuse, normal wear and tear, or unauthorized intervention.
The purchase invoice is required for any warranty claim.
Article 20 – After-Sales Service
For any request relating to after-sales service, the buyer may contact Planitpower using the provided contact details. In the event of proven non-conformity, the product may be taken back, exchanged, or refunded in accordance with the legal warranty.
If no replacement is possible, a Planitpower Gift Voucher of equivalent value will be offered.
Article 21 – Force Majeure
Neither party may be held liable for failure to perform resulting from a force majeure event as defined by case law and these GTC.
The affected party shall inform the other by email within 8 days.
Article 22 – Liability
Planitpower is bound by an obligation of means. Its liability cannot be engaged for damages related to Internet use or improper use of the products.
In any case, any potential compensation is strictly limited to the amount of the product concerned.
Article 23 – Personal Data
Personal data are processed in accordance with applicable legislation. They are stored for management purposes for a period of 5 years on a secure medium.
Article 24 – Applicable Law and Jurisdiction
These GTC are governed by Belgian law. Any dispute falls under the exclusive jurisdiction of the courts of Flanders.